Succès Scolaire

Terrible service, it is a FAIL after 3 Maths sessions for my boy in sec4. My concern was to practice in every session maths exercises because we have no time and his grades are not so good so I asked the tutor to consolidate the learning at the end of each chapter so he can test his understanding by sending a small test. The tutor Gnandi Thierry refused saying that his teacher should do it is not him, I was soooo surprised. I wanted to have a peace of mind with the money that I am paying so he can the tutor follow up with him and make sure he is in the right direction instead of me worrying all the time but this was not the case. The tutor got upset because I sent him two emails requesting an update and to give additional exercises but he was bothered and told the coordinator Maximilen Omez that he was unhappy about this and at the end the coordinator informed me that the tutor doesn't want to continue the sessions. The coordinator too did not even think of a replacement or tried to put himself in my shoe!! Really what a service for a successful future of the company. At the end they are not going to reimburse me the registration fee that I am requesting! What an ethical company who doesn't understands and doesn't empathize with her clients and put herself in our shoe and try to find a win win situation. I am so upset from the unprofessional service and disappointed too. Before you embark with them try to align your expectations and get it from them in writing. Or don't even bother calling them...find another tutorial company who can understand the parents point of view. It is a waste of money too.

Very bad service, unprofessional and inconsiderate. I have been desperate to find a good maths tutor for my son. My son is the kind to not care about his studies and he is not disciplined when it comes to studying. I have been very worried about him because as a mom i want the best for him. I reached out to succes scolaire, i talked to the coordinator about my concerns and that i wanted someone to follow up and make sure that my son understands the material very well. He told me that he understands and would do his best to find a good tutor for what i am asking for. I talked to the tutor and I told him that it would be great to give my son extra practice exercises for him to practice, because at the end of the day maths needs practice. He did not want to in fear that he is burning my son out. While i understand, i know my son. I also emailed him and told him that I want to know what they are doing so I can make sure that my son studies the right material for his exams. The tutor complained to the coordinator, who called me and told me that the tutor doesnt want to help my son anymore because I was ‘too much’ and that the tutor was getting very frustrated. I was shocked because first, i am paying for an expectedly good service, second, a private tutor is supposed to make sure that their students are understanding the material and they need to make sure that they are practicing because this is how one is supposed to study. The tutor did not want to give this effort, which is the bare minimum for a job like his. The worse is that the coordinator sided with him. If you cannot attend the basic needs of your clients and make sure that your students are benefiting from it then why should i even pay for this service?! Very upset, and did not expect this whole drama.

J'ai aimé mon expérience de tuteur et la liberté de choisir mes horaires. Et c'est bien la seule chose. Vous pouvez oublier le soutien et la bienveillance de l'équipe administrative. Deux fois en trois ans de services sérieux et dévoués, j'ai eu droit à des attitudes culpabilisantes, des reproches et des remarques déplacées parce que j'avais besoin de diminuer mes horaires. Tu leur expliques que c'est nécessaire pour ta santé mentale mais ils essaient à tout prix de te les faire garder, quitte à te proposer de donner 5 heures de tutorat d'affilée après une journée de travail. La conciliation travail/famille, vous pouvez l'oublier. Malgré leurs beaux discours, ils n'en ont que faire de leurs tuteurs, ils privilégient leurs clients et l'argent qu'on leur rapporte, c'est bien dommage. Des entreprises de tutorat, ça ne manque pas. Essayez au moins de bien traiter vos tuteurs qui sont en première ligne avec vos élèves.

J'aime trop les cours de soutien chez salma car je me suis amélioré avec salma le atmosphère parfait pour une expérience inoubliable avec les études. Vive succès scolaire

La tutrice a compris les besoins de mon fils et a su bien s’adapter. C’est vraiment une entreprise sérieuse qui fait un suivi auprès du parent à chaque semaine. Je la recommande pour tous types d’enfants à besoins particuliers.

Ma fille a beaucoup aimé ses séances de tutorat avec Monsieur Thierry en mathématique. Il l’a bien aidée et appuyée dans son apprentissage, en plus de lui redonner confiance en elle dans son étude et ses examens. Il a fait une grande différence dans sa réussite. Je crois que Succès scolaire prend bien soin de jumeler des tuteurs qui correspondent à la personnalité de l’enfant. Je recommande ce service sans hésiter! Merci pour tout!

Je suis très satisfaite des services reçus par succès scolaire. Mon fils a été jumelé avec un tuteur excellent! Les séances de tutorat se sont très bien déroulées. La plateforme virtuel a bien permis à mon fils de progresser et d’être à l’aise pendant chaque session de tutorat. Je recommande fortement les service de succès scolaire pour aider votre enfant dans son parcours primaire et secondaire.