Club Sportif MAA

Best gym in Montreal! From classes to weights to spa (sauna, steam room, massage…etc) to the clinic, pool, cold bath, a restaurant,,,etc! A complete luxurious experience that make workout more fun, healthy and enjoyable

The gym charged a 200$ 'cancellation fee' without my authorization. According to the MAA, I was actually getting a discount on the fee, which would normally be 400$? I would expect a 'luxury' gym to have more consumer-friendly policies - or at least, not to insult a customer on their way out: I tried to resolve the issue with the MAA prior to leaving a review, and asked clarification (in good faith, but disputing the amount) about what this fee was for. A service director claimed I was "taking advantage" of a promotion I "wasn't entitled to". There's no such discount on my contract and the tone was unnecessary. I guess my bank or small claims will decide who is right or wrong in the end, but prospective clients should be aware of the headache they will deal with.

A Gym That Treats Its Members Like They Should Feel Lucky to Be There Club Sportif MAA may be beautiful and well located, but the member experience is anything but premium. 1. Management and Staff: Arrogance Over Service — The staff’s attitude often feels entitled. Instead of treating members like valued clients, they behave as if we should feel fortunate to have access to their facility. This misplaced sense of superiority undermines the overall experience. Unless your family name is a public Company of course! Then they will take out the red carpet. Otherwise, expect attitude and inhospitable environment. Conflict management is also cold and lacks empathy. As another reviewer on Google noted: "La gestion des conflits au sein du club reflète un manque total d’empathie." In response, the club dismissively said: "Il semble que votre visite d’une journée au club ne s’est pas bien passé,"—highlighting a lack of humility and customer focus. 2. Poor Opening Hours: "Business Audience" Excuse Doesn’t Hold Up — They claim to serve a "business audience" but open only at 6am and close at 10pm. That schedule doesn’t accommodate early professionals (like traders) or late-working professionals (like consultants, lawyers, or dealmakers often finishing after 10pm) who want access to the sauna, steam room, or showers. Even highly business-focused gyms (e.g., Equinox Hudson Yards NYC) offer better hours: 5:30am–11pm weekdays, 7am–9pm weekends. MAA’s hours feel outdated and inconvenient. Weekend classes like spinning with Nathalie Lambert are consistently full, proving that this is also a community gym. Their unwillingness to adapt, especially when even budget gyms offer 24/7 access, suggests a lack of member focus. 3. Lack of Qualified Trainers — Only one outstanding spinning instructor (Nathalie) consistently draws full classes. Other instructors often teach across multiple disciplines—yoga, Zumba, HIIT—suggesting limited specialization. As a result, many other classes are half-empty. Yoga offerings are weak and inconsistent as well. 4. Equipment: Key Machines Missing — Weightlifters may find the gym lacking: • No multi-station cable machine (just standalone lat pulldown and row machines). • No preacher curl bench or utility bench in the free weight zone. • No plate-loaded shoulder press machine (to complement the existing plate-loaded chest press). • Leg press and leg extension machines are selectorized—less versatile than plate-loaded versions. • No seated calf raise machine. • No mirrors in the squat or machine zones—important for proper form. • No rubber flooring in the free weight area—making heavy lifting less safe. Most quality gyms include these basics. MAA charges premium rates without delivering premium equipment. 5. Excessive Add-On Fees — Despite high monthly dues, nearly every extra service (relaxation room, PowerWatts, squash, Pilates, boxing) costs more. Many budget gyms include relaxation areas in base pricing. While it’s reasonable to charge for private amenities like personal lockers, frequent surcharges for common amenities feel excessive. A clear base vs. premium membership structure would be much fairer. Conclusion: A Gym That Prioritizes Image Over Members — MAA uses luxury branding to justify outdated practices, limited service, and a dismissive attitude. The underlying message feels like: "You should feel lucky to be here." However, members are paying premium prices and deserve much better in return. The limited hours, missing essential equipment, constant upcharges, and aloof customer service suggest a gym that values appearances more than actual member satisfaction. Unless management begins taking feedback seriously and adapting, MAA risks continuing to disappoint those expecting more than a beautiful building with misplaced priorities.

Je viens de tester ce gym remis à neuf (certains travaux ne sont pas encore terminés). Le personnel est accueillant et souriant. L'ambiance est bonne mais la décoration est froide. Cela manque d'âme à mon goût. À l'accueil il n'y a que deux chaises en plastique et deux fauteuils sans dossiers pour attendre. Mais le gym n'étant pas encore terminé, probablement que ceci va être rapidement amélioré. Les vestiaires sont grands et bien aménagés mais les casiers sont trop petits pour ranger un gros sac de sport. Les cours de squash sont très beaux mais le fait qu'il n'y en ait que deux fait que je ne m'abonnerai pas pour y jouer. Cela va vite devenir compliqué de pouvoir jouer pour un joueur régulier même avec des réservations. C'est dommage car il semble y avoir la place pour mettre un ou deux cours de plus. La nourriture au restaurant pour le brunch est très bonne et il en va de même pour le service. J'ai beaucoup entendu parler des dégustations de scotch de l'ancien bistrot. J'espère que cela sera maintenu. J'y participerai avec plaisir.

Le club MAA est un véritable havre de paix en plein centre-ville. L’infrastructure est impeccable et les cours offerts sont variés, animés par des coachs tous aussi talentueux les uns que les autres, chacun avec sa propre méthode, mais tous excellents. Les employés sont exceptionnels, toujours souriants et prêts à aider. Ce moment quotidien au club me permet de m’évader et de me sentir comme dans une bulle, une pause précieuse dans mon quotidien. Je recommande vivement !

Best gym in Montreal hands down and good staff. However, it lost all feeling of being a "club". Very sadly, they didn’t retain any member-only lounges or places to have a coffee/read/work and socialize. There’s only a restaurant open to the public within the building. They should transform one of the smaller studios into a lounge.

On paie 235 $ par mois pour cette salle de gym, mais malheureusement, je suis déçu(e) par plusieurs aspects. Les machines de musculation sont très basiques et ne sont pas suffisamment professionnelles, surtout pour le prix que nous payons. Je trouve qu'ils devraient investir davantage dans des équipements de qualité. En plus, il n'y a même pas de salle de repos, et il faut payer un supplément pour y accéder, ce qui me semble un peu abusif. De plus, l'application mobile (Maa) bogue tout le temps, et il m’est même difficile de réserver mes cours. Je pense qu'ils pourraient vraiment améliorer ces aspects pour justifier le prix payé . Très déçue